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Utilities Prepayment Specialist
Position: Location: Salary: Type:
Utilities Prepayment Specialist London £60-80000 Permanent
 
What responsibilities will you have?

As a consultant or manager within the Customers & Channels practice you will lead teams through a variety of challenging, interesting and innovative engagements at our clients (ranging from short term strategic initiatives to multi-year transformation projects) in an increasingly competitive Utilities market. No two days are the same in consulting… But you can expect to:

  • Follow the latest business and technology trends, looking into the future and working with truly cutting-edge technologies today
  • Building points of view and perspectives on the impact and opportunity of disruption and technology innovation to our clients
  • Bring our clients through collaborative journeys (Business, IT and external stakeholders) to get to the heart of their business and industry challenges
  • Draw upon our Global network of industry experts and your own experience to define, develop and deliver pragmatic, cost-effective solutions
  • Ensuring the delivery of tangible results through the delivery of your solutions – managing client relationships and leading small teams of people
 
What skills & experience are we looking for?
  • We are looking for outstanding and driven individuals who have experience working within the:
  • Utilities industry – delivering projects and leading teams. We are looking for passionate industry and retail experts who have the both the ambition and foundational skills to change to an exciting and challenging career in consulting. The best candidates would have a deep understanding of the energy and/or water industry, the UK market and associated regulation e.g. energy price reviews, water market competition, funding cycles, service incentive mechanism (SIM), etc.
 
Successful candidates will have deep experience in some or all of the following areas:
  • Experience working within the UK Energy Industry with detailed knowledge of the prepayment energy market
  • An appreciation of the issues faced by both suppliers and customers associated with prepayment meters and products
  • It would be desirable if you have knowledge of Smart Prepayment deployment
  • Have a detailed understanding of the UK Energy Market
  • Have experience leading business transformation preferably within the UK Energy Market involving customer service improvement: improved customer satisfaction, reduced cost to serve, increased market share, reduction in customer churn, increase in sales, etc…
  • Have experience leading business transformation preferably within the UK Energy Market involving customer service improvement: improved customer satisfaction, reduced cost to serve, increased market share, reduction in customer churn, increse in sales and etc...
 
We are looking for candidates to bring strength in the following functional skills:
  • Structured and innovative problem-solving skills with a deep analytical capability
  • Well-developed quantitative skills to draw insights e.g. financial analysis, market data analysis etc.
  • Project management and experience with delivery methods such as Agile, Lean, and Design Thinking
  • Relationship and stakeholder management skills
  • Excellent verbal and written communication skills
  • Advanced Excel and PowerPoint skills
 
What academic qualifications do you need?
  • Bachelor's Degree preferred

You will be challenged by:
  • Working with our diverse client base to solve their most difficult problems
  • Delivering truly innovative work on the back of emergent technologies
  • Leading and working alongside high calibre colleagues
  • Working across multiple geographic locations and workforces to our global knowledge and capability network  Access
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Here at SmartTek we really enjoy what we do. We're also firm believers in rewarding our team for their dedication and hard work.

That's why we always incentivise our staff. Throughout the years we've been on some great trips, enjoyed plenty of 'team bonding', and of course, celebrated hard at many a Christmas Party.

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