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Utilities Credit & Collections Specialist (Consultant or Manager)
Position: Location: Salary: Type:
Utilities Credit & Collections Specialist (Consultant or Manager) London £60-80000 Permanent


What responsibilities will you have?

As a consultant or manager within Customers & Channels practice you will lead teams through a variety of challenging, interesting and innovative engagements at our clients (ranging from short term strategic initiatives to multi-year transformation projects) in an increasingly competitive Utilities market. No two days are the same in consulting… But you can expect to:

  • Follow the latest business and technology trends, looking into the future and working with truly cutting-edge technologies today
  • Building points of view and perspectives on the impact and opportunity of disruption and technology innovation to our clients
  • Bring our clients through collaborative journeys (Business, IT and external stakeholders) to get to the heart of their business and industry challenges
  • Draw upon our Global network of industry experts and your own experience to define, develop and deliver pragmatic, cost-effective solutions
  • Ensuring the delivery of tangible results through the delivery of your solutions – managing client relationships and leading small teams of people

What skills & experience are we looking for?

We are looking for outstanding and driven individuals who have experience working within the:

  • Utilities industry – delivering projects and leading teams. We are looking for passionate industry and retail experts who have the both the ambition and foundational skills to change to an exciting and challenging career in consulting. The best candidates would have a deep understanding of the energy and/or water industry, the UK market and associated regulation e.g. energy price reviews, water market competition, funding cycles, service incentive mechanism (SIM), etc.

Successful candidates will have deep experience in some or all of the following areas:

  • Experience within the UK Energy Industry with detailed knowledge of live and final collections
  • Experience managing Credit and Collections activities and debt portfolios
  • Experience working with/managing performance of debt collection agencies (DCAs)
  • Experience with assessing financial/portfolio risk management
  • Experience with Know Your Customer (KYC) verification processes
  • Understanding of customer contact strategy in relation to collections processes
  • Experience managing late recoveries (i.e. collecting under warrant) and litigation processes
  • Experience with debt sales (i.e. selling debt portfolios in a strategic manner)
  • Experience with using data analytics to drive insights around optimising collections performance

We are looking for candidates to bring strength in the following functional skills:

  • Structured and innovative problem-solving skills with a deep analytical capability
  • Well-developed quantitative skills to draw insights e.g. financial analysis, market data analysis etc.
  • Project management and experience with delivery methods such as Agile, Lean, and Design Thinking
  • Relationship and stakeholder management skills
  • Excellent verbal and written communication skills
  • Advanced Excel and PowerPoint skills

What academic qualifications do you need?

  • Bachelor's Degree preferred

You will be challenged by:

  • Working with our diverse client base to solve their most difficult problems 
  • Delivering truly innovative work on the back of emergent technologies
  • Leading and working alongside high calibre colleagues
  • Working across multiple geographic locations and workforces
  • Access to our global knowledge and capability network
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Work For Us

Here at SmartTek we really enjoy what we do. We're also firm believers in rewarding our team for their dedication and hard work.

That's why we always incentivise our staff. Throughout the years we've been on some great trips, enjoyed plenty of 'team bonding', and of course, celebrated hard at many a Christmas Party.

Think you've got what it takes to join our team?

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