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Service Field Engineer EMEA
Position: Location: Salary: Type:
Service Field Engineer EMEA Netherlands Competitive Permanent

Our client is a global market leader in energy storage products and services and digital applications for renewables and storage. With a presence in 30 global markets, our client provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable storage products, comprehensive service offerings, and the IQ platform, which delivers AI-enabled digital applications for managing and optimizing storage and renewables.

The company is transforming the way they power the world by helping customers create more resilient and sustainable electric grids. 

Our client is seeking a Field Services Engineer to join the EMEA region team. The purpose of the Field Service Engineer is to provide product support to internal and / or external customers for their technical platforms both in and outside of Long-Term Service Agreements. A Field Service Engineer will demonstrate and ensure Safe Operations & Maintenance activity within European sites per our clients Safety Management Plan, Policies, Procedures. Excel in safety!

Responsible:

Our client is defined by its unwavering commitment to safety, quality, and integrity. our client takes personal ownership in what we do, developing trust in our relationships with internal and external stakeholders. They firmly believe in having honest, forthcoming, and fair communications.

  • Work closely with customers to ensure timely, professional, and effective response to customer service needs.
  • Support customer training during commissioning and as needed.
  • Provide onsite diagnostic, troubleshooting and hands on technical support.
  • Assist Area Services Director in active management of 3rd party service contractors with whom you will plan and execute planned and reactive maintenance for the sites under your control in the EMEA region.
  • Continuously improve and audit safety, quality, and performance on site of 3rd party contractors.
  • Lead Quality Control activities of completed work per Quality Plan.
  • Manage and own safe maintenance works using managerial planning software (CMMS) and performance metrics for each site assigned per training and directions by Area Service Manager.
  • Maintain physical inventories, tools & equipment and assigned assets professionally.
  • Ensure and support active use of company policies & procedures including: Management of Change, Root Cause Analysis, Inventory Management, Procurement, Peer Review and Benchmarking.
  • Close alignment with internal colleagues striving for continuous success including: 24/7 Operations Team, Performance Analyst, Deployment and Product Development Teams.

Agile:

  • Our client strives to continuously improve, be intellectually curious and be adaptive to our customers and employee’s needs. Collaboration is key, both in our partnerships with our customers, and with each other. Our client prioritizes the most critical efforts that allow for the greatest impact. 
  • Bachelors’ degree Electrical Engineering or equivalent preferred (scientific, technical, engineering or mathematical field). Alternatively, combination of experience and 2 years technical certificate. 
  • At least 5 years industry experience in the field required (Utility, Wind, Solar, or Thermal energy equipment supplier).
  • Solid project management skills & several years of experience in running international projects, structured and organized problem-solving attitude.
  • SCADA experience is beneficial.
  • Must possess a strong customer service mindset and a desire to take on tough and challenging projects.
  • Must be a strong communicator (written and verbal) and fluent in English and preferable German.
  • Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio).
  • Previous Experience With SAP And CMMS Preferred.
  • Passion for your work, and communication skills such that your passion motivates colleagues, clients, suppliers, and contractors.
  • Independence, flexibility and self-motivation with high social competence and the willingness to take chances and risks.
  • Valid driver's license and willingness to travel up to 50% of time (occasionally on short notice).
  • Residency in the Netherlands with willingness to travel Europe wide.
  • Ability to lift 50 lbs / 22kg.
  • The role will be primarily based in Netherlands but includes travel across Europe.

Fun:

  • Working on transforming a fundamental part of our society is exciting and fulfilling. It requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed. We respect our co-workers and customers. We listen to what others have to say, and we are inclusive.
  • Our client is seeking individuals for our team who thrive in a fast paced, start-up environment, are ready to grow with the company, and willing to demonstrate deep ownership of their work as we continue to build the most resilient, clean, and cost-effective power system.
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